📦 Digital Products Only
CheMentor sells 100% digital products.
We do not ship physical items. All our resources are delivered electronically via instant download links.
🚀 Instant Digital Delivery
Once your payment is successfully processed, you will receive your digital products immediately through the following methods:
- Download Link on Payment Page: After completing your purchase, you'll see a download button on the confirmation page.
- Email Delivery: A download link will be sent to the email address you provided during checkout.
- Account Access: If you created an account, you can access your purchases from your account dashboard anytime.
⏱️ Delivery Timeframe
Your digital products are delivered instantly after payment confirmation:
- Immediate: Most orders are delivered within seconds
- Maximum: Up to 5-10 minutes in case of payment gateway delays
- No Waiting: No shipping time, no courier delays
✅ What You'll Receive
Depending on the product you purchase, you'll receive:
- Editable Word documents (.docx)
- PDF files for printing or viewing
- PowerPoint presentations (.pptx)
- Access to online test platforms
- Comprehensive solution files
📧 Didn't Receive Your Download Link?
If you don't receive your digital products within 10 minutes of payment, please:
- Check your spam/junk folder - Our emails might end up there
- Verify your email address - Make sure you entered it correctly during checkout
- Check payment status - Ensure your payment was successfully processed
- Contact us immediately - We'll resend your download link within minutes
💾 File Access & Storage
- Unlimited Downloads: Download your purchased files as many times as you need
- No Expiration: Your download links remain active indefinitely
- Multiple Devices: Access your files from any device
- Local Storage: Save files to your computer, tablet, or cloud storage
🌍 Geographic Availability
Since all our products are digital, we can deliver to customers anywhere in the world instantly. There are:
- No geographic restrictions
- No customs or import duties
- No international shipping fees
- No delivery delays
🔧 Technical Requirements
To access your digital products, you'll need:
- Internet Connection: To download your files initially
- Email Access: To receive download links
- Compatible Software:
- Microsoft Word or compatible software for .docx files
- PDF reader (Adobe, browser, etc.) for PDF files
- PowerPoint or compatible software for .pptx files
- Storage Space: Adequate space on your device to save files
⚠️ Common Issues & Solutions
Issue: Download link not working
Solution: Try a different browser or clear your cache. Contact us for a new link.
Issue: Files won't open
Solution: Ensure you have compatible software installed. We can provide alternative formats.
Issue: Didn't receive email
Solution: Check spam folder, verify email address, or contact us immediately.
🔄 Re-downloads & Lost Files
If you lose your downloaded files or need to download them again:
- Check your email for the original download link
- Log in to your account if you created one
- Contact us with your order number - we'll resend the link
📞 Need Help?
Our support team is here to help with any delivery or access issues. We typically respond within 24 hours on working days.
💡 Tips for Best Experience
- Use a reliable internet connection for downloading
- Save files to a permanent location on your device
- Keep a backup of your purchased files
- Whitelist our email address to ensure delivery
- Save download links in a safe place for future reference